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Terms of Service - IT Service Agreements & Conditions

Transparency is key to our partnership.

Table of Contents
1. Introduction 2. Scope of Services 3. Client Responsibilities 4. Payment & Invoicing 5. Intellectual Property 6. Warranty & Liability 7. Confidentiality 8. Termination 9. Governing Law

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1. Introduction

Effective: Oct 2025

Welcome to Innetwork Technology Limited. By engaging our services, you agree to these terms. These conditions ensure that both parties understand their rights and obligations, allowing us to deliver world-class IT solutions effectively.

2. Scope of Services

We provide comprehensive technology solutions tailored to the Ghanaian market:

  • IT Infrastructure: Network design, fiber optics, and structured cabling.
  • Hardware Procurement: Authorized sourcing of servers (HP, Dell) and networking gear (Cisco).
  • Digital: Web design, custom software development, and branding.
  • Security: CCTV surveillance and biometric access control systems.

3. Client Responsibilities

Timely feedback is crucial for project success.

To ensure we meet deadlines, the Client agrees to:

  • Provide necessary access credentials (server, hosting, premises) promptly.
  • Review deliverables within 5 business days. Silence is deemed acceptance.
  • Ensure provided content does not violate third-party copyright laws.

4. Payment Terms

Services

60% Deposit required to commence work. Balance due upon completion.

Hardware

100% Upfront payment required for all hardware procurement orders.

* Late payments (14+ days) may incur a 5% monthly interest fee.

5. Intellectual Property

Upon full payment, the Client owns the final deliverables (website code, logos). Innetwork Technology retains the right to display the work in our portfolio. Any proprietary tools used remains the property of the Company.

6. Warranty & Liability

Hardware: All hardware is sold subject to the manufacturer’s warranty (e.g., HP, Dell). We facilitate warranty claims but do not offer independent hardware warranties.

Liability Cap: Our liability for any claim shall not exceed the total amount paid by the Client for the specific service in question.

7. Confidentiality

We take security seriously. Both parties agree to treat network architecture, passwords, business strategies, and user data as strictly confidential. We will never sell your data to third parties.

8. Termination

Either party may terminate the agreement with written notice if a material breach occurs. In such events, the Client shall pay for all work completed up to the termination date.

9. Governing Law

These terms are governed by the laws of the Republic of Ghana. Disputes shall be resolved via negotiation, or failing that, arbitration in Accra under the Alternative Dispute Resolution Act, 2010 (Act 798).

Innetwork Tech

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